Southend Hospital, Westcliff-on-Sea

General Services Information

Hospital Questions

• How many single rooms are available to NHS patients at this hospital: 161

• Of these how many have an ensuite toilet: 89

• Of these how many have an ensuite toilet and shower or bath: 85

• Does this hospital operate an accident and emergency unit:

• How many specialist palliative care beds are available at this hospital: 8

• Does this hospital have a named private unit/service:

Trust Questions

• Does the Trust treat private patients:

Patient Safety

Trust Questions

• Is there a system for recording operations that resulted in a foreign body being left post surgery: Category is on DATIX incident reporting system and would be recorded on register of never event/SI incidents- we also have a Risk Assessment in place

• What is the reporting system for a foreign body being left post surgery: Datix and on-ward external notifications as prescribed and in accordance with our Incident Management policy

• Is there a system for recording operations that were cancelled due to missing notes: Cancelled/delayed Operations is a category is on DATIX incident reporting system

• What is the reporting system for operations that were cancelled due to missing notes: DATIX, plus Hospital PAS + Sapphire Theatres System

• Is there a system for recording operations that resulted in wrong site surgery taking place: Category is on DATIX incident reporting system and would be recorded on register of never event/SI incidents- we also have a Risk Assessment in place

• What is the reporting system for operations that resulted in wrong site surgery taking place: Datix and external notifications as prescribed and in accordance with our Incident Management policy

• During the period 01 April 2010 - 31 March 2011, how many operations resulted in a foreign body being left post surgery: 1 Resulted in no harm

• During the period 01 April 2010 - 31 March 2011, how many operations were cancelled due to missing notes: 19

• During the period 01 April 2010 - 31 March 2011, how many operations resulted in wrong site surgery taking place: 3

• How many incident investigations using a full Root Cause Analysis did were carried out in 2010/11: 74 (This does not include Obstetric figures as unable to get this info at present. It does include 49 infection prevention RCA's which were not included in last years figure. The total excluding maternity, infection control or all PU RCA's = 25)

• What percentage of patient safety incidents resulting in severe harm or death had a full RCA initiated/completed: 100% Every incident involving death or severe harm where an error may have been a cause is investigated

• What percentage of acute inpatients have a track and trigger warning system in place for the duration of the admission: 100%

• What percentage of patients are risk assessed for venous thromboembolism on admission: 91-99%

• Compliant with all relevant NPSA safety alerts issues in 2010/11 (you can find a full list of alerts issued at http://www.nrls.npsa.nhs.uk/resources/?p=3). : With reference to the 13 NPSA alerts issued between 1st April 2010 and 31st 2011, we are partially complaint with 4 and non- compliant with 2

• Alerts where not expected to be compliant by 1st December 2011 and when expected to be compliant. : None - We expect to be compliant with all 2010/11 alerts by 1st December 2011 We also expect to be compliant with two of the partially complaint alerts the completion dates are April & August 2012

• Does the Trust have a policy for providing educational programmes on using and interpreting clinical indicators: We do not have a standalone policy about training related to interpreting clinical indicators but this is covered within our general training policies/programmes/ competency based training arrangements

• Does the Trust have a designated member of staff who supports teams in locating and analysing safety and quality data? (support): More than one; a number of staff are involved in collecting and analysing safety and quality data. We have a central Service Reliability and Safety team as well as a Performance Data Management team.

• Is safety and quality data available on a central platform and actively disseminated to users: DATIX and StaffNet (intranet) plus other network share arrangements

Infection Control

Trust Questions

• Does the Trust employ an antibiotic pharmacist:

• Does the Trust operate a pre-admission assessment clinic or equivalent system where patients are screened and results returned in advance of the day of admission:

• Elective patient groups screened at the pre-op assessment clinic: All elective surgical and medical

• Are all oncology patients screened at the pre-op assessment clinic: YES

• Are all chemotherapy patients screened at the pre-op assessment clinic: YES

• Are all elective neurosurgery patients screened at the pre-op assessment clinic: Not Applicable

• Are all patients with past history of MRSA screened at the pre-op assessment clinic:

• What method of MRSA screening is used when screening at admission: Culture based in 48-72hrs

• On admission, does topical suppression take place immediately:

• Does the Trust have at least one accident and emergency unit:

• Are all patients admitted through A&E screened:

• Is screening done according to individual risk assessment: All patients admitted through A&E are screened, irrespective of individual risk

• Does the Trust have a dedicated isolation ward:

• Protocol for isolating patients with infections: Formal risk assessment undertaken in accordance with isolation policy in order to determine priority for isolation

• Does the Trust have an isolation policy:

• Where medically appropriate, are patients with C Diff isolated in single rooms as a matter of priority:

• Does the Trust have a policy to guide the use of metronidazole and vancomycin for C.difficile infected patients:

• Does the Trust routinely isolate all patients with diarrhoea:

Stroke Medicine

Hospital Questions

• Does the hsopital have a specialist stroke unit:

• What type of stroke unit does the hospital have: combined acute and rehabilitation stroke unit

• Number of beds in the unit: 41 The Trust currently has 15 acute stroke beds and 26 Rehab beds

Trust Questions

• Does the Trust have a specialist stroke unit or units:

• Is the Trust part of a stroke care network:

• Details: Essex Cardiac and Stroke Network

• How many emergency admissions with a primary diagnosis of stroke (ICD10 codes I60 - I64) did the Trust receive in the financial year (period 01 April 2010 - 31 March 2011): 538

• Of these, what was the number of patients given a Computerised Tomography (CT) scan within 24 hrs of admission: 516

• Is thrombolysis for stroke patients provided 24 hours per day and 7 days a week :

• Are there any formal arrangements with neighbouring hospitals for the emergency transfer of stroke patients who would benefit from thrombolytic treatment:

Trauma & Orthopaedics

Trust Questions

• Does the Trust offer a trauma service:

• Does the Trust have a dedicated trauma list available 24 hours a day for the duration of the week, (Sunday to Sunday):

• Does the Trust offer an orthopaedics service:

• Do all the Trust's orthopaedic ward/team have a linked geriatric team with whom they have regular meetings at least once a week: Weekly ward rounds

• Does the Trust run a pre-operative patient education session/class for patients to attend prior to Total Knee Replacement (TKR) and Total Hip Replacement (THR)? :

• What is the audited Percentage of all patients that attend the class prior to surgery: 20 Audited April/May 2011 changes in place to ensure 100% from October 2011

• Does the Trust have a standardised anaesthetic protocol for Total Knee Replacement (TKR) and Total Hip Replacement (THR) patients:

• Estimated percentage of the Trusts total knee replacement (TKR) and total hip replacement (THR) patients walk within 24 hours of surgery: 98

• Does the Trust have a specialist orthopaedic physiotherapy service which is available 7 days a week:

• How many patients' discharge's delayed due to lack of physiotherapy services at weekends - audited figure was: 0

• Are patients for total knee replacement (TKR) and total hip replacement (THR) admitted prior to the day of surgery:

• What is the principle reason for patients not being admitted on the day of surgery: If a patient has complex medical or social issues

• Are patient records routinely recorded using a specific multi-disciplinary team THR/TKR pathway document:

• Is criteria-based discharge used:

• Are patients routinely phoned in the first 48 hours after discharge to check on their progress:

Paediatrics

Hospital Questions

• Does the hospital have a paediatrics service: Also Satellite Clinics, Community Healthcare Clinics

Trust Questions

• Is the Trust's elective paediatric surgery carried out only by designated surgeons with at least six months training in a specialist unit:

• Do the Trust's anaesthetists with responsibility for paediatric anaesthesia participate in at least one paediatric list per week:

• Is a paediatrician on site (SpR or higher) 24 hours per day, 7 days per week:

• Are at least two registered children's nurses on duty 24hours per day in each children's ward:

• Is there a designated facility on site for parents or guardians to stay overnight: All siderooms have a bed for a parent, camp beds are available for parents to use in other areas.

Palliative Care

Trust Questions

• Does the Trust provide a palliative care service:

• How is specialist palliative care delivered at the hospital: Other (please specify) The Specialist Palliative Care Team provide specialist Palliative Care for patients who live in South East Essex and also those who are attending Southend Hospital Cancer Centre which includes a population of patients from South West Essex. Care is focused on supporting physical, psychological, spiritual and social needs for patients who have life limiting illness. Support is extended to include family and others affected by their illness and death. The SPC supports patients and families Trustwide working alongside ward and departmental teams providing specialist intervention and advice.

• Does the hospital's specialist palliative team includes: A consultant in palliative medicine,A palliative care nurse,Counsellor(s) 1.5 Palliative medicine consulatnt/2.3 palliative CNS /1 Palliative Care Lead Nurse/1 Counsellor

• Is the Trust's specialist palliative care team available 24 hrs a day seven days a week: Mon-Fri 9-5 face to face service. Out of hours specialist palliative care professional telephone advice available from on call palliative medicine consultants 24/7

• Are facilities provided to support relatives and carers who wish to stay with a patient in hospital: Environments to support carers to stay are under reveiw

• Does the Trust routinely survey and evaluate the views of patients and bereaved relatives and carers regarding the delivery of care on the end of life programme: Formal bereavement survey offered focusing on last days of life at SUHFT, managed by Bereavement Coordinator.

Maternity Care

Maternity Sites

• Southend Hospital - Midwife Led

• How many women gave birth in the unit during the year? (not including home births): 657

• How many babies were born in the unit during the year? (not including home births): 657

• How many women were booked for a home birth: 260

• How many women had a home birth? (not including births at home by accident): 214

• Number of antenatal rooms: 2

• Total antenatal beds: 0

• Number of assessment area rooms (for monitoring and / or induction): 2

• Total assessment area beds: 2

• Number of delivery rooms: 4

• Total delivery beds: 4

• Number of postnatal rooms: 5

• Total postnatal beds: 25

• Number of rooms in obstetric high dependency unit: 0

• Total obstetric high dependency beds: 0

• Number of single rooms used for both delivery and postnatal care (labour, delivery, recovery and postnatal, or LDRP, rooms): 4

• Amenity rooms; Are women able to book a single room in advance of their birth:

• If women can pay for a single room what is the average cost per night (GBP): 85

• Does the maternity unit have a neonatal intensive care unit:

• Does the maternity unit have a neonatal high dependency unit:

• Does the maternity unit have a special care baby unit:

• Security measures - ankle bands for the baby:

• Security measures - cot alarms:

• Security measures - CCTV:

• Security measures - restricted access:

• Pain relief available - bath or shower: Provided by unit

• Pain relief available - birthing pool: Provided by unit

• Pain relief available - birth ball: Provided by unit

• Pain relief available - Massage: Not available

• Pain relief available - Aromatherapy: Not available

• Pain relief available - TENS: Provided by unit

• Pain relief available - Epidural: Not available

• Pain relief available - Mobile epidural: Not available

• Pain relief available - Entonox (gas and air): Provided by unit

• Pain relief available - Intramuscular injection: Provided by unit

• Total number of WTE midwives at the unit in your funded establishment, including vacant posts: 128 Shared between Midwife & Consultant Led activity

• Total number of WTE midwives at the unit as staff in post, including agency and bank staff: 129 Shared between Midwife & Consultant Led activity

• Does the unit have midwives available to provide one-to-one care available 24 hours a day, 7 days a week: On site

• Does the unit have midwives available for home births available 24 hours a day, 7 days a week: On site

• Does the unit have midwives trained and experienced in water birth available 24 hours a day, 7 days a week: On site

• Does the unit have a paediatrician available 24 hours a day, 7 days a week: Not Applicable

• Does the unit have an obstetrician available 24 hours a day, 7 days a week: Not Applicable

• Does the unit have an anaesthetist available 24 hours a day, 7 days a week: Not Applicable

• Does the unit have a dedicated obstetric anaesthetist available 24 hours a day, 7 days a week: Not Applicable

• Southend Hospital - Consultant Led

• How many women gave birth in the unit during the year? (not including home births): 3091

• How many babies were born in the unit during the year? (not including home births): 3106

• How many women were booked for a home birth: 0

• How many women had a home birth? (not including births at home by accident): 0

• Number of antenatal rooms: 2

• Total antenatal beds: 8

• Number of assessment area rooms (for monitoring and / or induction): 2

• Total assessment area beds: 11

• Number of delivery rooms: 7

• Total delivery beds: 12

• Number of postnatal rooms: 5

• Total postnatal beds: 25

• Number of rooms in obstetric high dependency unit: 0

• Total obstetric high dependency beds: 5

• Number of single rooms used for both delivery and postnatal care (labour, delivery, recovery and postnatal, or LDRP, rooms): 1

• Amenity rooms; Are women able to book a single room in advance of their birth:

• If women can pay for a single room what is the average cost per night (GBP): 85

• Does the maternity unit have a neonatal intensive care unit:

• Does the maternity unit have a neonatal high dependency unit:

• Does the maternity unit have a special care baby unit:

• Security measures - ankle bands for the baby:

• Security measures - cot alarms:

• Security measures - CCTV:

• Security measures - restricted access:

• Pain relief available - bath or shower: Provided by unit

• Pain relief available - birthing pool: Not available

• Pain relief available - birth ball: Provided by unit

• Pain relief available - Massage: Not available

• Pain relief available - Aromatherapy: Not available

• Pain relief available - TENS: Provided by unit

• Pain relief available - Epidural: Provided by unit

• Pain relief available - Mobile epidural: Provided by unit

• Pain relief available - Entonox (gas and air): Provided by unit

• Pain relief available - Intramuscular injection: Provided by unit

• Total number of WTE midwives at the unit in your funded establishment, including vacant posts: 128 Shared between Midwife & Consultant Led activity

• Total number of WTE midwives at the unit as staff in post, including agency and bank staff: 129 Shared between Midwife & Consultant Led activity

• Does the unit have midwives available to provide one-to-one care available 24 hours a day, 7 days a week: On site

• Does the unit have midwives available for home births available 24 hours a day, 7 days a week: Not Applicable

• Does the unit have midwives trained and experienced in water birth available 24 hours a day, 7 days a week: On site

• Does the unit have a paediatrician available 24 hours a day, 7 days a week: On site

• Does the unit have an obstetrician available 24 hours a day, 7 days a week: On site

• Does the unit have an anaesthetist available 24 hours a day, 7 days a week: On site

• Does the unit have a dedicated obstetric anaesthetist available 24 hours a day, 7 days a week: On site

Trust Questions

• Do all women have a choice about where they receive their antenatal appointments (i.e. at hospital or local health centre):

• Are NHS antenatal classes available (e.g. Parentcraft):

• Available during the daytime (until 5pm):

• Available in the evenings (after 5pm):

• Available at weekends (Saturday and/or Sunday):

• Available for women only groups:

• Available for other groups:

• Also available for: Teenagers

• Are all women routinely offered ultrasound scans:

• Scan 1 available between: 11 - 13 weeks

• Scan 2 available between: 18 - 20 weeks

Trust Statistics

Trust Questions

• You can view various measures relating to the Trust's performance by clicking the following link: Southend University Hospital NHS Foundation Trust